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By registering an account or using the westio-au.com website you agree to these Terms and Conditions in full. Please read them carefully before using the service. Last updated: October 2026.
Use of Westio is restricted to individuals who are at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher). By creating an account you confirm that you are of legal gambling age. Westio reserves the right to request proof of age at any time and to suspend or close accounts where age verification cannot be completed. Employees, contractors, and immediate family members of Westio or its affiliates are not eligible to hold real-money accounts.
Each player may hold one account only. Opening duplicate accounts is prohibited and will result in the closure of all associated accounts and forfeiture of funds subject to fraud investigation. You are responsible for maintaining the confidentiality of your account credentials. All activity conducted through your account is your responsibility. Notify support immediately at [email protected] if you suspect unauthorised access.
Bonuses are subject to individual promotion terms, including wagering requirements, time limits, eligible games, maximum bet amounts during wagering, and maximum cashout from free-spin winnings. The general welcome bonus terms are set out separately on the Bonuses page. Bonuses are non-transferable. Westio reserves the right to withdraw, amend, or cancel any promotion at its discretion. Abuse of bonus promotions — including but not limited to chip dumping, bonus hunting using systematic play, or coordinated multi-account exploitation — will result in account suspension.
All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted. Westio does not accept deposits from individuals on self-exclusion programmes. Minimum deposit amounts vary by payment method and are set out on the Payments page. Westio reserves the right to apply transaction limits or request additional verification for large or unusual deposits.
Withdrawals require completed KYC verification. Funds may only be withdrawn to a payment method previously used for deposit, subject to the method's availability for withdrawals. Westio reserves the right to request additional documentation (source of funds, enhanced due diligence) before processing withdrawals above a certain value. The standard daily withdrawal limit is A$8,000 for standard-tier accounts.
The following activities are prohibited and may result in immediate account suspension and forfeiture of funds:
An account is considered inactive if there has been no login or real-money activity for 12 consecutive months. Westio may charge an inactivity fee of up to A$10 per month against the account balance after prior notice by email. Accounts with a zero balance may be closed after a period of inactivity. Responsible gambling exclusions remain in force regardless of account activity.
If you believe a game outcome or transaction is incorrect, contact support via live chat or email within 30 days of the event. Westio will investigate using game server logs and transaction records. In the case of a technical error that results in an incorrect game outcome, Westio reserves the right to void the affected round. The decision of Westio's compliance team is final subject to any escalation process under the applicable gaming licence.
Westio may update these Terms and Conditions at any time. Material changes will be communicated by email or via an in-account notification. Continued use of the service after the effective date of any change constitutes acceptance of the updated terms.
Westio is licensed and regulated under a valid gaming licence. The service is operated in accordance with the laws and regulations of the licensing jurisdiction. Any dispute that cannot be resolved through Westio's internal complaints process may be referred to the relevant licensing body.
