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Westio provides a range of in-account tools to help you manage your gambling activity. If you or someone you know needs support, Gambling Help Online offers free, confidential counselling 24/7 — call 1800 858 858.
All tools below are available in your Westio account settings under the Responsible Gambling section. They take effect immediately when set.
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is reached, further deposits are blocked until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period before activating.
Set a daily, weekly, or monthly cap on net losses. When your net loss in the chosen period reaches the limit, play continues but additional real-money wagers are blocked until the period ends.
Set a reminder to appear at a specified interval (e.g. every 30 or 60 minutes) showing your session time and balance. You can also set a hard session limit that logs you out automatically after a defined duration.
Enable periodic pop-up messages during play that show your session duration and net balance so far. These prompts can help you stay aware of your playing time and overall spending.
Take a break from your Westio account for a set period: 24 hours, 48 hours, 7 days, 30 days, or 6 weeks. During a time-out you cannot log in, deposit, or play. The time-out cannot be reversed before expiry.
Permanently or temporarily exclude yourself from Westio. Minimum self-exclusion is 6 months; you can also choose a 1-year, 2-year, or permanent exclusion. During exclusion, marketing communications are suspended. Reinstatement requires a written request and a mandatory cooling-off period.
Gambling is entertainment. It becomes a problem when it affects your finances, relationships, mental health, or ability to meet daily responsibilities. Common warning signs include:
If any of these sound familiar, consider contacting Gambling Help Online for a confidential chat with a trained counsellor.
In addition to Westio's in-account tools, third-party software can block access to gambling websites at the device level. Tools available in Australia include:
These tools work independently of the casino and provide an additional layer of protection for players who wish to control access at the device level.
Gambling Help Online
Phone: 1800 858 858
Web: gamblinghelponline.org.au
Free, confidential telephone and online counselling, 24 hours a day, 7 days a week. Calls are not listed on phone bills.
Westio is committed to providing a safe gambling environment. If you have any questions about the responsible gambling tools or wish to set an exclusion, contact support via live chat or email at [email protected].
