1. Data We Collect
When you register, deposit, or interact with Westio, we collect:
- Identity data: full name, date of birth, username, government ID details (for KYC)
- Contact data: email address, phone number, residential address
- Financial data: payment method details (card numbers are tokenised and not stored in full), transaction history, deposit and withdrawal records
- Technical data: IP address, browser type, device identifiers, cookies, session data, and usage logs
- Account data: game play history, bonus activity, responsible gambling settings, correspondence with support
2. How We Use Your Data
We use personal data to:
- Operate and maintain your account and provide access to Westio's services
- Process deposits, withdrawals, and bonus transactions
- Verify your identity and age (KYC/AML compliance)
- Detect and prevent fraud, money laundering, and underage gambling
- Provide customer support
- Send transactional communications (account notices, withdrawal confirmations)
- Send marketing communications where you have given consent (unsubscribe available at any time)
- Comply with legal and regulatory obligations
- Improve the platform through anonymised analytics
3. Data Sharing
We share personal data with:
- Payment processors — to execute deposits and withdrawals
- Identity verification providers — to complete KYC and AML checks
- Game software providers — limited technical data necessary to deliver the game session
- Fraud prevention services — to protect against account fraud and chargebacks
- Regulatory authorities — where required by law or licence conditions
- Analytics providers — in anonymised or aggregated form only
We do not sell personal data to third parties for their own marketing purposes.
4. Cookies
Westio uses cookies and similar tracking technologies to maintain sessions, remember preferences, and analyse site performance. See the Cookie Policy for a full breakdown of cookie categories, third-party cookies, and how to manage your preferences.
5. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached
6. Data Retention
We retain personal data for as long as your account is active and for a minimum of five years after account closure to comply with AML and gaming licence obligations. Financial records may be retained for longer where required by law.
7. Security
All data in transit is protected by SSL/TLS encryption. Sensitive data (payment details, passwords) is encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis.
8. Contact
For privacy-related enquiries, data access requests, or corrections, contact the Westio Privacy Team:
Email: [email protected]
If your concern is not resolved, you may escalate to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, phone 1300 363 992.
