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Contact Westio Support

The Westio support team is available around the clock. Whether you have a question about your account, a payment, a bonus, or a technical issue — we're here to help.

💬 Live Chat — 24/7

The fastest support channel. Click the live chat icon in the bottom-right corner of any page on westio-au.com to connect with an agent. Live chat is available 24 hours a day, 7 days a week including Australian public holidays. Response time is typically under two minutes.

Live chat is the best option for: account access issues, withdrawal status updates, active bonus queries, and any urgent account matter.

📧 Email Support

Send non-urgent enquiries to [email protected]. We aim to respond within 24 hours. Email is recommended for: KYC document submission, complaints, account closure requests, and detailed billing queries that benefit from a written record.

Include your registered email address or username in all email communications to help us locate your account quickly.

Common Topics

How do I complete KYC verification?
Log in to your Westio account and go to the Verification section. Upload a valid government-issued photo ID and a proof of address dated within 90 days. Documents are processed within 24–48 hours. If your documents are rejected you will receive an email explaining what is required.
My withdrawal has not arrived — what should I do?
First confirm that KYC is complete and no active bonus is blocking the withdrawal. If both are clear, contact live chat with your transaction ID and the support team can provide an up-to-date status from the payment processing system.
I've forgotten my password — how do I reset it?
Click the "Forgot Password" link on the login page. Enter your registered email address and follow the instructions in the reset email. If you no longer have access to the registered email, contact support via live chat for identity-verified account recovery.
How do I set a deposit limit or self-exclude?
Deposit limits, session time limits, time-outs, and self-exclusion are all available in the Responsible Gambling section of your account settings. You can also contact live chat to have any of these applied to your account immediately.
Problem gambling support: If gambling is affecting your wellbeing, contact Gambling Help Online — call 1800 858 858 or visit gamblinghelponline.org.au. Free, confidential, 24/7.